AI Voice Recorder
Keywords are extracted using speech language recognition technology, when company staff come in offline contact with consumers.
Transparency is achieved on such interactions, achieving better security, safety and business performance.
Scene
Visiting staff / Concierge desk / Store staff / Hospital / Nursing care Facility / Education site (Nursery school) / Interview
Case
| Implemented in cooperation with | AQUALINE TSE Mothers listed entity [code: 6173] |
|---|---|
| Services | Plumbing and other emergency repair services Trade name: Suidoya Honpo https://www.a40.jp/ |
| Features |
24-hour reception call center Approximately 250 full-time employees located nationwide. Aqualine places an emphasis on employee education to provide best practice services. |
The AI voice recorder was implemented to improve service and establish compliance
Pre-registered keywords are flagged to be picked up during conversations by service staff, then notified to the call center.
In the case of a prohibited phrase, the call center contacts the customer for a follow-up.
Voice recording license
We always inform the customer of the purpose of the recording and receive appropriate consent
Service description
Staff conversations are sent to the server through a smartphone app.
Work
When no conversations are ongoing on-site, silence will be detected and no data will be sent to the server
Audio Recording Guide
Management screen / device image
Dashboard
Audio data
Specific keywords search